Terms of Service

Last updated: 21 October 2026

1. Who we are

These terms apply to services provided by Sapience Systems LLP, a limited liability partnership registered in England and Wales (No. OC454938), registered office Stoney Works, 8 Stoney Lane, London SE19 3BD, United Kingdom ("we", "us"), to business clients ("you"). Our services are for businesses only.

2. Engagements

Each engagement is set out in a written services agreement or statement of work that describes the scope, deliverables, timeline and fee. If that agreement differs from these terms, the agreement applies.

3. Fees and payment

• Prices on this website are in US dollars and exclude any taxes that may apply. The fee for your engagement is the one stated in your agreement.
• Retainers are invoiced monthly. Project fees are invoiced as set out in your agreement.
• Unless your agreement says otherwise, invoices are payable within 14 days by bank transfer or by card through our payment processor.
• Third-party data or software costs, if any, are agreed with you in advance and billed at cost.

4. Cancellation and refunds

• You can end a retainer with 30 days' written notice. You pay for the work performed until the end of the notice period.
• Fees for work already performed are not refundable.
• If we cannot deliver an agreed deliverable, we refund the fee paid for that deliverable.

5. Your responsibilities

You give us accurate information about your business, your target market and your requirements. You are responsible for how you use the lists and data we deliver, including compliance with the laws that apply to your outreach, such as data protection, electronic marketing and anti-spam rules.

6. Data

We build lists from publicly available and licensed business sources. When we handle data you share with us, we use it only to provide the services. Our Privacy Policy explains how we handle personal data.

7. Confidentiality

Each party keeps the other party's confidential information confidential and uses it only for the engagement, during the engagement and after it ends.

8. Intellectual property

Once you have paid for them in full, the deliverables created for you belong to you. We keep the rights to our own tools, methods and know-how.

9. Liability

Our total liability for any engagement is limited to the fees you paid us for that engagement in the three months before the claim. We are not liable for indirect or consequential losses, including lost profits. Nothing in these terms limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

11. Changes and contact

We may update these terms from time to time. The version on this page applies to new engagements. Questions: team@sapience.systems.